Support Document




This is part of a call center system support document, a reference for system operators. The software that directed incoming phone calls to various call center agents ran on a Unix machine equipped with software that monitored the status of each process. Support staff responded to a process down alarm by following the appropriate recovery procedure in this color coded and tabbed document. Below are three pages taken from the reference.



This is a page from the crossreference section.

For each process, it lists:

  • the parent application
  • what actions to take to restore the process
  • color coded tab reference where detailed step-by-step process restoration instructions can be found



    These two pages are from the section detailing the steps to stop and start an application called VRU.